mbi888 Privacy Policy

mbi888 collects personal information that you provide directly during the account registration process, identity verification and use of the platform. The types of information collected include:

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for international players
• Active email address for account communications
• Mobile phone number for two-factor authentication
• Date of birth for age verification (21 years and above)
• Payment method information including e-wallet accounts, bank account numbers and cryptocurrency wallet addresses
• Current residential address for compliance purposes

In addition, mbi888 also collects data generated automatically when you use the platform, including device IP address, web browser type and version, session time and duration, pages visited and betting activity within the platform.

Personal information collected by mbi888 is used solely for the operation and improvement of the platform. The main purposes are as follows:

• Creating and verifying new player accounts and managing existing accounts
• Processing deposits using Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
• Processing withdrawals within 5-30 minutes using the same payment methods
• Verifying player identity (KYC process) in line with international licensing requirements
• Preventing fraud, money laundering and misuse of the platform
• Complying with legal requirements and regulations imposed by licensing bodies
• Enabling the 24/7 support team to provide more accurate and effective assistance
• Analysing usage patterns to improve the overall player experience
• Sending account-related information, bonus promotions and service updates

mbi888 does not use your personal information for any purpose unrelated to the operation of the platform without first obtaining your explicit consent.

mbi888 understands the sensitivity of your personal information and will not disclose, sell or share that data with third parties for commercial purposes. However, there are limited circumstances in which disclosure may occur:

• Payment Service Providers: information required to process financial transactions is shared only with authorised payment gateways
• Legal Compliance: when required by law, court order or direction from a competent authority
• Licensing Bodies: compliance reports required by the international licensing authorities under which mbi888 operates
• Fraud Prevention: limited information sharing with industry partners in cases of identity verification or fraud-related investigations

In all permitted cases of disclosure to third parties, mbi888 ensures that the recipients of that information are subject to confidentiality obligations equivalent to or stricter than this policy.

Protecting players' personal information is mbi888's highest technical priority. The platform's security infrastructure is built in layers to ensure your data is not easily compromised:

• 256-bit SSL/TLS encryption for all data transmitted between your device and mbi888's servers
• Passwords are stored in hashed form using modern cryptographic algorithms — no password is stored in plain text
• Two-factor authentication (2FA) is available for all player accounts
• Continuous security monitoring to detect suspicious activity
• Server environment segregation with firewalls and intrusion detection systems
• Periodic security audits by independent third parties

Although mbi888 takes comprehensive security measures, no system can guarantee absolute security. You also play a role in protecting your account by using a strong password and not sharing your login details with anyone.

As a registered mbi888 player, you have the following rights regarding your personal information:

• Right of Access: you may request a copy of the personal information we hold about you
• Right of Rectification: you may request correction of information that is inaccurate or incomplete
• Right of Erasure: in certain circumstances, you may request deletion of your personal information
• Right to Restriction of Processing: you may request that we limit the way your data is processed
• Right to Object: you may object to the processing of your data for certain purposes such as direct marketing
• Right to Data Portability: you may request your data in a machine-readable format

To exercise any of the rights above, contact the mbi888 support team via 24/7 live chat or email at [email protected]. We will process your request promptly once your identity has been verified. Please note that there is certain information we may need to retain to comply with legal requirements even after your account is closed.

mbi888 uses cookies and similar tracking technologies to improve the user experience on this platform. Cookies are small data files stored on your device when you visit our website. Below are the types of cookies we use:

• Essential Cookies: required for the basic functions of the platform such as login, session security and account navigation
• Preference Cookies: store your settings such as preferred language and display preferences
• Analytics Cookies: help us understand how players use the platform for internal improvement purposes

You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions within your mbi888 account. mbi888 does not use third-party advertising cookies to track your activity outside this platform.

mbi888 retains your personal information for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and licensing regulations.

After your account is closed or becomes inactive, certain personal information may still need to be retained for a specified period to meet compliance requirements, resolve any outstanding disputes and prevent fraud. Financial transaction data is generally retained for the minimum period set by our international licensing body. Once the specified retention period has ended, your data will be deleted or anonymised in a secure manner.

mbi888 reserves the right to update or amend this Privacy Policy from time to time. Changes may occur as a result of updates to laws, licensing regulations, technologies used or the platform's business operations.

When significant changes are made, mbi888 will notify registered players via email or in-account notifications at least seven (7) days before the changes take effect. Continued use of the platform after the effective date of any amendment will be considered acceptance of those changes. You are encouraged to review this page periodically.

If you have any questions, concerns or complaints regarding mbi888's Privacy Policy or how we handle your personal data, please contact us through the following channels:

• 24/7 Live Chat within your mbi888 account — for the fastest response
• Email: [email protected] — for written enquiries that require an official record

The mbi888 support team operates around the clock, 24 hours a day seven days a week, in Bahasa Melayu and English. We aim to address every privacy-related enquiry thoroughly and within a reasonable timeframe.